Frequently Asked Questions
Everything you need to know about shopping with Carlson Pet Products
What is your standard shipping policy?
We offer free standard shipping on all orders over $75. Orders are typically processed within 1-2 business days and delivered within 5-7 business days via major carriers.
How do I return an item that doesn't fit?
We accept returns within 30 days of purchase. Items must be in their original, unused condition with tags still attached. Visit our Return Portal to generate a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Where are your products manufactured?
Our high-quality pet fashion and accessories are designed in-house and manufactured in ethically audited facilities that prioritize durability and pet safety.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics network to include international destinations in the near future.